Door outcomes and field dispositions

Overview

Every door you knock gets a **disposition**—a field result that captures what happened during your visit. KnockTracer tracks outcomes like **Left Flyer**, **Sent Mailer**, **No Answer**, **Talked to Owner**, **Talked to Resident**, **Interested**, **Follow-up**, **Not Interested**, **No Soliciting**, **Bad Address**, and **Already Customer**. These dispositions help you stay organized, prioritize callbacks, and give your manager visibility into daily activity and pipeline health.

Recording accurate dispositions ensures you never lose track of a warm lead, helps route planning improve over time, and keeps your follow-up list clean.

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How To

**Record a door outcome in the field:**

1. **Tap the property** on the map or select it from your active route list.
2. **Choose the disposition** that matches what happened—for example, select **No Answer** if nobody came to the door, or **Talked to Owner** if you spoke with the decision-maker.
3. **Add a quick note** (optional) to capture important details like "Interested in fiber, wants callback Thursday" or "Gate code 1234."
4. **Set a follow-up reminder** if the prospect asked you to come back—choose a label like "Tomorrow morning" or "Friday 3 PM" and KnockTracer will add it to your follow-ups screen.
5. **Tap Save** to log the disposition with GPS and timestamp—this updates the prospect's status and creates a history entry your team can see.
6. **Move to the next door** on your route—KnockTracer will guide you to the nearest unvisited property in walking order.

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Tips

• **Use "Talked to Owner" vs. "Talked to Resident"** to flag whether you reached a decision-maker or someone who can't sign up (like a tenant or family member).
• **Mark "No Soliciting" accurately**—this prevents your team from revisiting homes with posted signs and keeps your route data clean.
• **Leave a note on "Interested" doors** so you remember key details when you follow up—mention the current provider, pain points, or best callback time.
• **"Left Flyer" and "Sent Mailer" dispositions** keep marketing touchpoints visible in the prospect's history, even if you didn't talk to anyone.
• **Review your follow-ups daily**—dispositions like "Follow-up" automatically populate your callbacks screen so nothing slips through the cracks.

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Questions

**What's the difference between "Not Interested" and "No Soliciting"?** Use **Not Interested** if the homeowner politely declined your offer. Use **No Soliciting** if there's a posted sign or the resident told you not to return—this flags the address so your team avoids future visits.

**Can I change a disposition after I save it?** Yes—open the prospect detail screen, tap the last activity entry, and update the disposition or add a new note. The history log will show both the original and updated field result.