Last modified: August 18, 2026
Introduction
Norton Holdings, Inc. dba KnockTracer, a Texas corporation ("Company," "we," "us," or "KnockTracer"), respects your privacy and is committed to protecting it through this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit https://knocktracer.com/, https://app.knocktracer.com/, or use related mobile experiences and services (collectively, the "Website"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect on this Website, in email, text, and other electronic messages between you and this Website, and through mobile or desktop applications that support the service.
It does not apply to information collected offline or through websites, services, or content operated by third parties, even if linked from KnockTracer.
If you do not agree with our policies and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this privacy policy.
Children Under the Age of 18
Our Website is not intended for children under 18 years of age. No one under 18 may provide information to the Website. We do not knowingly collect personal information from children under 18.
If you believe we may have information from or about a child under 18, please contact us at hello@knocktracer.com.
Information We Collect About You
We may collect several types of information from and about users of the Website, including:
- Information by which you may be personally identified, such as your name, postal address, email address, telephone number, or employer information.
- Business and field data such as territories, properties, homes, businesses, lead details, serviceability data, canvassing results, notes, appointments, sales handoffs, and communication preferences.
- Transaction and account information, including subscription, billing, support, and authentication details.
- Technical and usage information about your internet connection, device, browser, IP address, and activity on the Website.
How We Collect Information
We collect information directly from you when you register, request a demo, contact us, fill out forms, opt into communications, or use KnockTracer features.
We may also collect information automatically through cookies, analytics, application logs, and similar technologies needed to operate, secure, and improve the service.
Information You Provide to Us
The information we collect on or through the Website may include:
- Information you provide when registering, subscribing, requesting pricing, booking a demo, or contacting us.
- Records and copies of your correspondence with us, including support requests and email communications.
- Information you submit through the product, including customer, property, route, prospect, note, appointment, and field activity information.
You may also provide information to be shared with your authorized team members or downstream service providers through the product. While we use security measures, no system is perfectly secure, and information shared through the Website is provided at your own risk.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with the Website, we may automatically collect details about your visits, usage patterns, device information, and network information. This helps us improve the service, secure accounts, and maintain performance.
How We Use Your Information
We may use information that we collect about you or that you provide to us:
- To present the Website and its contents to you.
- To provide you with products, services, and information you request from us.
- To create and maintain your account, authenticate users, and manage access permissions.
- To power canvassing, territory mapping, follow-up, sales, and handoff workflows.
- To carry out billing, collections, support, security monitoring, fraud prevention, and legal compliance.
- To notify you about changes to the Website or the products and services we offer.
- For any other purpose with your consent or as otherwise described when the information is collected.
SMS Consent and Mobile Information
You may affirmatively opt in through our SMS opt-in form. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
Mobile information, phone numbers, and SMS opt-in data or consent will not be shared with third parties or affiliates for marketing or promotional purposes. We may provide mobile information to telecommunications, infrastructure, and service providers only as necessary to deliver KnockTracer messages, operate the service, prevent fraud, or comply with law.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify an individual, without restriction.
We may disclose personal information that we collect or you provide:
- To our subsidiaries and affiliates.
- To contractors, service providers, hosting providers, analytics providers, communications providers, payment processors, and other third parties we use to support our business.
- To parties involved in service delivery or workflow execution when needed to provide requested services.
- To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of KnockTracer's assets.
- To comply with any court order, law, or legal process, including responding to government or regulatory requests.
- To enforce our Terms of Use and other agreements, including billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of KnockTracer, our customers, or others.
- With your consent.
Choices About How We Use and Disclose Your Information
You may control cookies through your browser settings. If you disable cookies, some parts of the Website may be inaccessible or not function properly.
You may opt out of certain communications by following the instructions in those communications, and you may opt out of text messages by replying STOP.
Accessing and Correcting Your Information
You may review and change certain personal information by logging into your account and updating profile or account settings where available.
You may also send us an email at hello@knocktracer.com to request access to, correction of, or deletion of eligible personal information.
Communications
By using the Website and services, you agree that we may send you communications related to your account, security, transactions, support, appointments, operational reminders, and service activity. Standard carrier charges may apply to text messages we send.
Your State Privacy Rights
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, Virginia, and other states may provide residents with rights related to access, deletion, correction, portability, and certain opt-out requests.
The exact scope of these rights varies by state. To exercise any available rights, please email hello@knocktracer.com.
Nevada residents may submit requests regarding applicable state opt-out rights to the same address. However, KnockTracer does not currently sell data in a manner that triggers Nevada's sale opt-out requirements.
Data Security
We have implemented administrative, technical, and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, transmission of information over the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to the Website. Any transmission of personal information is at your own risk.
Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable law.
Changes to Our Privacy Policy
It is our policy to post any changes we make to this privacy policy on this page. If we make material changes to how we treat users' personal information, we may notify you by email, through the application, or by notice on the Website.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at hello@knocktracer.com.